Política de reembolso

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Socks, underwear, swimsuits and perfums are not eligible for return or exchange for hygienic reasons. Gift cards are also non-refundable.

La Principal Shop reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email. 

To start a return, you must contact us at contact@laprincipalshop.com. Please note that returns will need to be sent to the following address: La Principal Shop, Calle Pelaires 5, 07001 Palma de Mallorca, Spain.

The return shipping fee is not covered by us. 

You can always contact us for any return question at contact@laprincipalshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To expedite the exchange process, customers are required to return the original item first. Once the return is approved, a new purchase must be made separately for the desired item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@laprincipalshop.com.